The Setai in Miami Beach stands out as a serene oasis among the flashier hotel properties in Florida’s ‘Magic City’. With its streamlined Asian-inspired decor, a selection of three temperature-controlled Art Deco swimming pools, rainshowers, and Bose surround sound stereos, every little detail that makes up the customer experience at The Setai whispers luxury. It’s no wonder they’ve consecutively been recognized as a 5-Star property by Forbes Travel Guide since 2015. But with great accolades (not to mention consistently pricey rates) come great expectations – so the pressure is always on to surprise and delight the hotel’s eager guests.
From first greeting to final farewell, using Ripples beverage-top media allows the Setai to strategically weave in that ‘surprise and delight factor’ anywhere it’s needed. They print a range of bev-top content, from branded messages such as the hotel logo, to user-generated content such as selfies, to Ripples pre-designed content featuring trending collections. With the platform’s real-time customization capabilities, Setai staff can use simple guest details and information to mix and match the types of drink content they serve and amplify their efforts.The future of luxury hospitality lies in delivering increasingly personalized service, and the challenge is to deliver that personalization at scale. Ripples offers the Setai a simple, inexpensive way to meaningfully connect with new and returning guests throughout their stay, and because bev-top is inherently shareable on social, it also provides a boost of free earned media that supplements their paid advertising efforts.
Level up with Ripples
Whether you’re scaling up or just starting out, see how cafes and bakeries use the Ripple Maker coffee printer to attract crowds, stay ahead of trends, and grow their brand.
Two Ruba at Hilton
When James Ross, Director of Operations at Hilton London Tower Bridge, first saw Ripples at the Hilton group’s Food and Beverage conference, he knew it would be perfect for adding impact and a unique twist to cocktails at the hotel’s opulent Two Ruba bar. “Ripples is quite unlike anything I’ve ever seen before, and instantly ... Read more
With great accolades (and consistently pricey rates) come great expectations – so the pressure is always on to surprise and delight the Setai Hotel’s eager guests.
The Ibis Sarajevo hotel in Bosnia, which is part of the large international group AccorHotels, offers guests unique coffee experiences in many ways. The hotel has two hot coffee spots (see what we did there?), one at the Chill Cafe on the ground floor, which is popular among guests and outside visitors, and the other ... Read more
Situated on the sands of Israel’s colorful seaside metropolis, the Hilton Tel Aviv has maintained a top spot among the city’s hotels and resorts since opening its doors in the fall of 1965. The world-renowned chain is known for its future-forward approach to customer experience, and this five-star property is no exception. Case in point: ... Read more
The Yeatman is an opulent wine hotel and spa in Porto, Portugal. They’ve been using the Ripple Maker daily since 2019 to delight every guest that orders a foam-topped drink, all with custom Ripples prints designed to enhance and highlight the experience at this luxury property in this gorgeous location. We were honored to sit ... Read more
In the enchanting world of Elma Hotel, where art, culture, and luxury converge, Ripples technology plays a pivotal role in crafting a truly unforgettable guest experience, leaving an indelible mark on the hearts and taste buds of all who enter its doors.
